Privacy Policy

We collect information necessary to provide our energy system management services. This includes contact details (name, email, company), technical data related to your infrastructure (anonymized load metrics, system logs), and usage data of the GridFlow platform. We do not collect sensitive personal data unrelated to our operational services.

Your information is used to operate, maintain, and improve the GridFlow platform. This includes providing digital dispatching services, load forecasting, system monitoring, customer support, and communicating important service updates. We apply data analytics and AI solely to enhance grid stability and operational efficiency, not for unrelated profiling.

GridFlow does not sell your personal data. We may share information with trusted service providers who assist in platform operations (e.g., cloud hosting, analytics) under strict confidentiality agreements. Disclosure may also occur if required by Canadian law, such as to comply with a legal obligation or protect the rights and safety of our users.

We implement robust technical and organizational measures to protect your data against unauthorized access, alteration, or destruction. This includes encryption, access controls, and regular security assessments. We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Depending on your location, you may have rights to access, correct, or delete your personal data. You can manage your communication preferences and update account information directly within the GridFlow platform. For other requests, please contact our Data Protection Officer at privacy@gridflow.com.

This policy may be updated to reflect changes in our practices. We will notify you of significant changes. For questions about this Privacy Policy or our data practices, please contact us at: GridFlow Inc., 59859 Alison Dale, Canada. Phone: 680-519-6305. Email: legal@gridflow.com.